“I don’t know”. “There’s nothing I can do”. Does anything make you more frustrated as a consumer, than when you have a problem with a company and they respond with “I don’t know” or “There’s nothing I can do”?

I was recently couldn’t check in on one of my Southwest Airlines flights. I had no idea why. I asked the attendant at the counter. “I don’t know why” was the reply. I called the 800 number; again, “I don’t know why” was the reply. I asked to speak with a supervisor. Their reply was not only “I don’t know”, it also included “there is nothing I can do”. I spoke with two supervisors – same answers. I politely pressed them into giving me a non-published customer care number. I did finally get someone who found out that I was on the Southwest Airlines terrorist watch list. I’m off now.

How backwards is that? I spend thousands of dollars on Southwest airfare each year, and they’re response is “there’s nothing I can do to solve your problem”? I was ready to change carriers.

We’ve all been there - companies making it hard for us to give them our money. Are you kidding me?

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